Question 1

What is The Memory Palace?

Accepted Answer

The Memory Palace is a 3D virtual space where you can preserve, organize, and share your family memories. Upload photos, videos, and stories, then walk through your palace in an immersive experience.

Question 2

Is it free to use?

Accepted Answer

Yes! The free plan includes your own 3D palace with unlimited wings and rooms and 1 GB of storage. Upgrade anytime for more storage, unlimited AI features, and more.

Question 3

How do I add memories?

Accepted Answer

Upload photos and videos straight into your Library. From the control band you can Write a story, let AI auto-label, or Add a location to any memory. You can also forward photos, videos and voice notes to Kep on WhatsApp and they land in your palace automatically.

Question 4

Can I share my palace with family?

Accepted Answer

Absolutely! Create a Family Group in settings to invite loved ones. They can view, contribute, and walk through your palace together.

Question 5

Is my data secure?

Accepted Answer

Your memories are encrypted in transit (TLS) and at rest (AES-256), hosted on EU infrastructure, and fully GDPR compliant. Visit our Security page for details.

Question 6

What is Kep?

Accepted Answer

Kep is the porter of your palace. Tap him and he shows you a next step, answers your questions or takes you where you want to be. You can also send him photos, videos and voice notes on WhatsApp, and they appear in your palace.

Question 7

Can others visit my palace?

Accepted Answer

Yes: open Me › Sharing to publish a wing or room. Visitors can then walk through your published spaces, leave comments and react to your memories.

Question 8

How do I organize my memories?

Accepted Answer

Your palace has wings (themes like Roots, Travel and Passions) and rooms within each wing. In the Library, every memory lives on one unified wall, Il Muro, where you can filter, jump to any date, and drag a tile onto a room to file it there, or let AI auto-label and sort for you.

Question 9

Where do I find things in the app?

Accepted Answer

Your Atrium is a concierge board that surfaces what matters and hands you off to each area. Use the bottom or side navigation to reach your Library (the Il Muro photo wall), your 3D Palace, Explore, and Me: your personal identity page. Account options live under Settings.

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